For help and support call us on 03450 138 208 or email:

Charity registration number: 1128809

Advocacy Case Study: Leighton And James' Story



Communication is a glue that binds people together. The role of an advocate is to give a voice to people whose voices aren't heard.

Leighton has recently been working with James, an advocacy service user who has lost the ability to speak and write due to having a stroke. By using a set of traffic light communication cards, Leighton has been able to give James a voice.

The problem area for James was his family - he didn't feel that he was listened to. At each visit from Leighton, the areas in James' life evolved and he picked different cards against the traffic lights each time. Recently, he identified that some of the activities he does bore him, so his care plan activities were adapted by the carers in the residential home he lives in

James wants to take more risks, so this is going to be explored further using a new range of activity cards that one of the volunteers is developing with our Advocate for the team.

"A tandem skydive James? Why not? Would you like me to ask for you as your advocate, or do you want to tell them yourself? It would sound better coming from you."

For more information on our advocacy service, visit our website:


Speech bubble icon

n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

Speech bubble icon

"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

Speech bubble icon

"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

Speech bubble icon

"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

  • Best Not for Profit 2019
  • Best Company 2019
  • Best Not for Profit 2019
  • Advocacy QPM
  • Living Wage Employer
  • Advocacy QPM, May 2019 to April 2022
  • Investor in People Silver
  • Investing in Volunteers