For help and support call us on 03450 138 208 or email:

Charity registration number: 1128809

Carers' Support: Emmeline's Story


Emmeline referred herself to the Cheshire East Carers’ Hub to ask about counselling. She was caring for her husband who had an Autism diagnosis. She had her own care needs too, and was struggling with both her physical and emotional wellbeing.

Running her own IT business and its growing responsibilities was also a struggle for Emmeline, so she’d decided to wind it down. When she referred herself to Cheshire East Carers’ Hub, she was experiencing significant low mood and suicidal thoughts.

We arranged an appointment with Emmeline so that we could understand her situation more, and assessments were carried out (GTMOOL and SWEMWEBS) to determine how much of an impact her caring role was having on other aspects of her life.

It was apparent that Emmeline was feeling overwhelmed with her caring duties and aspects that came with it, such as maintaining the house and filling out forms and benefits applications. It was clear that she should be signposted to the Pathfinder service and was also recommended the Carers UK digital resources, and we also discussed the training available through the Carers’ Hub.

She had also been referred to talking therapies, had an initial consultation, and was waiting for further appointments for counselling, knowing that she could call the Samaritans if she was feeling low in mood. 

Emmeline said that she needed a sense of purpose because she had lost her identity. She was considering applying for jobs but wasn’t sure that she would cope with that on top of her caring role. We suggested different volunteering opportunities that would give her a sense of purpose but would also provide flexibility as required and she agreed to think about it.

After her time with us, Emmeline was more positive in her outlook about the challenges that she faced in her caring role. She applied for a part-time admin job where she felt the hours would enable her to have an appropriate work/life balance, and she’d been offered an interview. Emmeline said to us: “Thanks for being there and listening.”


Speech bubble icon

n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

Speech bubble icon

"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

Speech bubble icon

"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

Speech bubble icon

"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

  • Best Not for Profit 2019
  • Best Company 2019
  • Best Not for Profit 2019
  • Advocacy QPM
  • Living Wage Employer
  • Advocacy QPM, May 2019 to April 2022
  • Investor in People Silver
  • Investing in Volunteers