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Charity registration number: 1128809

Carers' Support: Karam and Amira's Story

Karam and Amira were referred to the Cheshire East Carers’ Hub. They were Syrian refugees waiting to hear about their residency. At the time, they were living in a Home Office property but were having conflict issues with the person they were sharing with and weren’t getting support from their Housing Officer.

The house wasn’t suitable for Amira, who has Multiple Sclerosis, and Karam, her brother and carer, felt completely socially isolated because they were the only Syrian refugees in Crewe. He wasn’t able to apply for work, take educational courses, or volunteer and the pay for people of refugee status in the UK is £5 per day.

Amira wasn’t getting proper treatment medication for her MS, which meant that Karam could never leave her side. Both Karam and Amira had a stressful traumatic year-long journey to the UK and have left beloved family members behind. They both needed help.

Richard, from the Cheshire East Carers’ Hub had regular phone contact with Karam, giving him emotional support. He also contacted other organisations who could help the siblings, such as the local food bank, local churches, MS Society, Patient Transport Service, Alternative Solutions, and more. Richard and his colleagues donated essential items like food, clothes, and toiletries, and he helped Karam and Amira fill out a Living Well Fund application. 

Since the referral was made, Amira has received essential medical equipment and treatment and Karam was given £325 by the Living Well Fund. He spent this money on items to improve his life, such as a DVD player so that he could learn English better (he didn’t have a television of licence due to cost), a new mattress, heaters, toiletries, and a mini fridge because his food was being stolen by people he lived with.


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n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

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"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

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"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

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"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

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