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Charity registration number: 1128809

Volunteering With n-compass: Rayna's Story

Rayna has been volunteering with n-compass on the triage team since 2014. She was once a service user, and wanted to become a volunteer to support the team. At first, she couldn’t choose which service to support, so opted for triage in order support all n-compass services.

In her volunteer role, Rayna covers wide range of admin support; from inputting and updating client information onto the n-compass database to sending out letters to service users. Her work supports a variety of vulnerable people, such as young people who self-harm, carers, people with mental health issues, and those who are socially isolated.

She supports staff in delivering support across the North West, and also covers our reception, always offering a friendly smile to both visitors and staff.

At first, Rayna’s had low self-confidence and wanted to learn new skills. With hard work and her drive to understand all aspects of n-compass, she now supports and mentors new volunteers that come into the office. Her confidence has now increased to the point that she wants to support our services more and more by volunteering in a face-to-face role with our Sitting In Service.

Rayna said: “My volunteering role is much bigger now than I ever thought it might be, I have more confidence to carry out different roles and feel like a big part of the team, this wasn’t what I expected.”

To find out about our volunteering opportunities at n-compass, click her:


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n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

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"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

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"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

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"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

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