Accessibility

N-Compass is committed to making our website and online services accessible to everyone, including people with sensory, physical, cognitive, or communication impairments. We aim to remove barriers wherever possible and provide content in alternative formats that meet individual needs. 

Our website is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 to at least Level AA standard. 

What We’ve Done to Improve Accessibility 

Our site includes the following features to support different needs and preferences: 

  • Accessibility tools – A built-in widget offering text resizing, increased line height, greyscale, high contrast, simplified fonts, link highlighting, reading masks, and the ability to hide images. 
  • Alt text for images – All meaningful images include descriptive alternative text to support screen reader users. 
  • Keyboard navigation – All content can be accessed without using a mouse. 
  • Responsive design – Content reflows correctly when zoomed or viewed on different screen sizes. 
  • Clear structure – Consistent headings and layouts help users navigate the site. 
  • Multilingual translation – You can view our website in over 100 languages using the integrated Google Translate feature (available at the top of each page). 
  • Easy Read documents – We provide key information in Easy Read format, available as downloadable PDFs. 
  • British Sign Language (BSL) 
  • We offer BSL-interpreted videos explaining key services and support. 
  • Visitors can also access SignVideo, a real-time BSL interpretation service, to contact us via a qualified interpreter. This helps BSL users communicate directly with our staff. 

Need Help or an Alternative Format? 

If you have trouble using our website or would like information in a different format – such as large print, audio, Easy Read, or Braille – please contact us. We’ll do our best to support your needs. 

  • Email: ad***@***********rg.uk 
  • Phone: 03450 138 208 
  • BSL Users: Use SignVideo to connect with us via a BSL interpreter 

We aim to respond to all accessibility requests within five working days. 

Ongoing Commitment 

We regularly review our website for accessibility, using a combination of automated tools and manual testing with screen readers, keyboard-only navigation, and user feedback. 

This statement will be updated annually or sooner if major changes are made.