Deaf Link Service
We believe that everyone should have equal access to information and support. That’s why we’re proud to offer our Deaf Link Service, designed specifically for British Sign Language (BSL) users across Lancashire who face barriers when accessing services in their communities.
Our Deaf Link Worker, who is fluent in BSL, works closely with Culturally Deaf individuals to support them in navigating essential services, ensuring they get the help they need. This is a free and confidential service.
How We Support The Deaf Community
We collaborate with key services to create sustainable, long-term solutions that improve independent access to support and information for the Deaf community. Our Deaf Link Worker also works directly with professionals, raising awareness about the rights and needs of Deaf people and offering guidance on how to make their services more accessible to BSL users.
Please note: This is not an interpreter service. However, we can support individuals to access interpreters or communicate with services that should provide them.
How To Access Support
To chat with a friendly member of our team, please use the contact details below. If you prefer to communicate using British Sign Language (BSL), you can use FaceTime or the SignVideo link provided.
We aim to respond to all queries and referrals within 10 working days. Where appropriate, our Deaf Link Worker will arrange an initial meeting – either face-to-face or via video link within a further 10 days.
Lancashire BSL Forum
We’re proud to support events that bring the BSL community together. Join us at the Lancashire BSL Forum – a fully accessible event where BSL users can:
All welcome
Shaping The Future Of Our Service
The Deaf Link Service is guided by the people who use it. Our Involvement Group, made up of Deaf Link Service users and volunteers, meets regularly to:
Get In Touch
For Culturally Deaf Adults
For Professionals Referring to This Service
Please note: Messages are monitored between 9am – 5pm, Monday to Friday. We aim to respond within 10 working days. For updates on drop-in sessions, volunteer support, factsheets, or to join our Involvement Group, visit our Facebook page.
Useful Information
Cath's story
Cath is a culturally Deaf British Sign Language (BSL) user with limited literacy skills.
Cath was referred to the Deaf Link worker after attending an Interpreter drop-in service. She had recently lost her job and bereaved of her partner and was facing eviction. Cath had tried to access services and companies but had faced barriers due to being a BSL user.
These barriers, alongside the loss of her partner had meant she was left without medication, facing homelessness, and unable to manage her benefits. At initial assessment Cath was distressed and emotional so tasks were prioritised and completed ensuring that appropriate services were notified of her partners death and her change in circumstances.
Support was provided to avoid a crisis and a referral was made to adult social care for an assessment for funding for regular communication support. Cath was supported to access her GP, Department for Work and Pensions, Adult Social Care, Housing, the Funeral Director and utilities.
The Adult Social Care Assessor was Deaf Aware so funding for support was agreed quickly. Cath feels empowered and now knows her rights so that she will be able to access and receive the support she needs for her health and wellbeing in the future. This leaves her with peace of mind and the space and time to grieve for her loss.
