Shaping the Future Together: How Co-Production is at the Heart of N-Compass
At N-Compass, we don’t believe in just delivering services to people, we build them with people. That’s why our co-production programme, Your Voice, isn’t just a box-ticking exercise; it’s a dynamic, organisation-wide programme that puts lived experience, professional expertise, and strategic insight at the core of everything we do.
For commissioners and funders, this means our services aren’t just designed based on what we know – they’re shaped by real needs, real voices, and real impact.
What is Co-Production at N-Compass?
Co-production is more than consultation. It’s about power-sharing, collaboration, and action. Through Your Voice, we bring together the three groups who are crucial to shaping our services:
By embedding co-production at every level, we create services that are not only fit for purpose but are also future proof.
Citizen Involvement: More Than Just Feedback
We know that people with lived experience have the most valuable insights into what works (and what doesn’t). Our Citizen Involvement programme ensures that the people who use our services have a meaningful role in shaping the support they receive.
From large-scale consultations to listening beyond words – understanding needs through subtle cues and unspoken feedback, we create multiple ways for people to influence decision-making. Some of the ways people get involved include:
The result? Services that aren’t just ‘good on paper’ but work for the people they’re designed for.
My Voice: Employees Driving Innovation
Great services don’t just come from policies and frameworks – they come from passionate people working on the frontlines. Our My Voice programme empowers N-Compass employees to share their ideas, challenge practices, and drive innovation.
Through employee assemblies, consultations and open forums, staff help shape:
We don’t just listen; we act – turning employee insights into real organisational change.
Stakeholder Collaboration: Partnering for Impact
We know that the best services come from strong partnerships. That’s why we work closely with commissioners, referral partners, and other stakeholders to co-design services that evolve with community needs.
Our approach includes:
We don’t just work with stakeholders, we build long-term, trusting partnerships that drive real, measurable impact.
The Proof is in the Results
Our co-production model isn’t just a nice idea – it delivers results.
In our most recent Annual Stakeholder Survey:
That’s what co-production looks like in practice – better services, better outcomes, and better lives.
