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Charity registration number: 1128809

Annual Plan 2020-2021

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Last year we experienced stability and growth in some areas, for example re-securing the Carers Service in Lancashire and securing new Advocacy and Carers Services in Bury along with the IMCA Advocacy Service in Tameside, Stockport and Oldham. However, we also experienced contract losses as a direct result of local government austerity measures namely the cessation of our highly successful Lancashire Wellbeing Service, which supported 11,000 vulnerable people each year. This was obviously a big blow to us but I am immensely proud of the responsible and professional way we worked within the health and social care system to ensure a smooth exit. My thanks go to all the staff effected, for their professionalism, continued passion for the job and their dignity throughout.

Looking forward it is very gratifying that our reputation as a ‘dynamic’ and ‘can do’ organisation has led to a substantial vote of confidence by Commissioners and other funders alike. We are bold and ambitious – and simply want to support more people across the North of England to stay well.

From an organisational point of view our approach was recognised by achieving 13th position in The Sunday Times Top 100 Not for Profit Organisations to work for in the UK; a testament to all our staff and the leadership team. This was underpinned by Teresa Jennings, CEO winning the North West Charity Director of the Year and n-compass being highly commended in the Charity of the Year category.

For 2020 - 2021 we have a determination to sustain our current contracts by continuing to deliver excellent services, and we will also look for opportunities to further increase our footprint across the North of England. Our paramount commitment remains to serve and support vulnerable communities.

This annual plan has been developed by both the staff and Board to clearly articulate our ambitions for 2020 and beyond. We look forward to what will no doubt be an exciting year filled with both opportunities and challenges which with energy and commitment we will rise to and overcome. On behalf of the Board I would like to thank our wonderful staff - their dedication, passion and commitment makes n-compass an exceptional charity!

Download our newly published Annual Plan here


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n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

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"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

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"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

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"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

  • Best Not for Profit 2019
  • Best Company 2019
  • Best Not for Profit 2019
  • Advocacy QPM
  • Living Wage Employer
  • Advocacy QPM, May 2019 to April 2022
  • Investor in People Silver
  • Investing in Volunteers