n-compass is committed to providing a quality service.

This policy aims to ensure - 

  • complaints are dealt with in a courteous and efficient manner and are resolved without avoidable delay 
  • we provide a formal method of challenging decisions we have made 
  • we can obtain feedback about the quality of our services, enabling us to correct mistakes and use learning to continuously improve the organisation. 
  • records of complaints are maintained so regular reports can be produced for internal monitoring and public accountability.