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Charity registration number: 1128809

Annual Review 2018-2019

In our 20th year of delivering much needed health and care services to over 150,000 people during this time; I am delighted to be able to report that n-compass has enjoyed another very successful 12-month period. This has involved the retention of key contracts as well as a growth in line with our three-year strategic plan. The quality of the services we deliver is paramount and the achievement of contractual targets and positive service user and stakeholder feedback is testament to that. This is something we will fiercely protect now and into the future. We help people regain control of their lives, providing hope and a sense of purpose, through the provision of Carers, Advocacy, Wellbeing, Counselling and Volunteering services. We place people at the centre of everything we do, delivering excellence by utilising people’s strengths to stay well. We supported over a massive 32,000 individuals in the last 12 months – adults and young people. We couldn’t do any of this without our fantastic staffing team! We have been working hard to deliver against our annual staff satisfaction action plan and in 2018 87% of staff agreed that n-compass was a great place to work; as well as achieving 3 stars in the national Best Companies Scheme and an amazing 13th position in the Sunday Times Top 100 Not-For- Profits to Work For in the UK! We have also continued to build upon our Investors in People Silver standard as we strive towards achieving the Platinum Standard by 2020. I would like to pass on my thanks to the staff on behalf of the Board for all their hard work – it is their passions, professionalism and determination to make a difference to people’s lives every day that makes n-compass the great organisation that it is.

Barbara Aird

Download the n-compass Annual Review & Accounts 2018 to 2019


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n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

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"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

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"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

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"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

  • Best Not for Profit 2019
  • Best Company 2019
  • Best Not for Profit 2019
  • Advocacy QPM
  • Living Wage Employer
  • Advocacy QPM, May 2019 to April 2022
  • Investor in People Silver
  • Investing in Volunteers