James was referred to the service by his school because he had been struggling to express his emotions and would bottle up his problems. James felt he had nowhere to turn.
When James first met the n-compass counsellor at school they talked about his emotions and the things he was struggling with. James talked about how he found it difficult to make friends because he would get nervous. Over a number of sessions, the counsellor talked about confidence-building techniques and how to safely communicate feelings to people he liked and trusted.
James built up his trust with the counsellor and he can now express how he feels. James can now be himself and not worry about being honest which has helped build his confidence.