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Charity registration number: 1128809

The Volunteer Hub


Welcome to the Volunteer Hub.

Volunteering is an invaluable part of what we offer, contributing significantly to the health and wellbeing of the North of England.

Our volunteering roles are as varied as the people who give us their time. Volunteers are found at every level of our organisation from the trustees that steer our strategic direction, to the one-to-one work with service-users. When a volunteer joins us, they become a valued part of the n-compass team.

We believe absolutely everybody has something valuable to offer and we welcome applications from all parts of the community. We see volunteering as a two-way street and that each individual has their own reason to give their time, and we aim to support that reason. You might want to give back to the community, gain confidence after a career break, keep active in retirement, or be looking for paid work. When you first contact us, we will identify your interests, experiences and availability and then match you to a role which maximises your potential and ensures you get the most out of the experience.


Duty Advocacy Volunteer

What does an Advocate do?

Advocates enable clients to represent themselves, where possible, or speak up on their behalf to liaise with statutory organisations as directed by the client. Advocates build and maintain relationships with clients based on mutual respect, dignity and honesty and empower and involve clients as much as possible in decisions that affect them.

Where does the volunteering take place?

We have a number of sites that offer advocacy including Preston, Wirral, St. Helens, Blackburn and Bury. Volunteers will also work in the community.

Please note the role may vary slightly from area to area.

What time commitment do I need to give?

Office hours are Monday-Friday, 9am-5pm, volunteers are welcome within these times. Hours are dependent on availability.

What support will I get?

Induction training includes safeguarding, equality & diversity and a shadowing process.

In addition, training will also cover statutory advocacy and coaching. Quarterly supervisions and an assigned mentor ensure on-going support.

What will I get out of it?

Volunteering as an advocate can make a real difference by empowering service users and making sure their wishes are heard. You have the opportunity to build relationships with clients and agencies and gain valuable experience.

All out-of-pocket expenses, such as travel, are reimbursed.

For more information about advocacy, please visit

Chat Line Volunteer

What does a CHAT Line Volunteer do?

CHAT is our Carers Help And Talk Line, a telephone service that offers emotional support to unpaid carers. It is an entirely volunteer-led service. Volunteers provide a listening ear and emotional support to carers calling the helpline. CHAT Line is available 24 hours a day, 7 days a week.

What is expected of me?

Volunteers answer calls from home and can give as little as an hour of time a week to be available to answer calls.

Volunteers choose a time-slot on the rota and answer any calls that are diverted to your phone through our communications system; your number remains anonymous. You offer emotional support to callers, working within our organisational policy on confidentiality and safeguarding.

Do I need any skills or qualifications?

We are looking for someone willing to listen to callers and provide emotional support.

Experience as an unpaid carer is desirable but not essential.

Full training is provided.

What will I get out of it?

Supporting carers on CHAT Line can be a hugely rewarding experience.

You will have training and the opportunity to learn and develop reflective listening skills. We will offer you mentoring sessions to support you managing calls.

Citizen Involvment Board member (CIB)

What is the Citizen Involvement Board?

The Citizen’s Involvement Board supports n-compass in providing the best possible service to our service users. They inform and advise from a service user’s perspective to help ensure service user needs are met. The CIB is designed to strengthen links and understanding between senior representatives of n-compass and its service-users and community members.

Do I need any skills or qualifications?

We want members who have accessed and experienced at least one of n-compass’s services and who are willing to provide constructive feedback.

What does a CIB Volunteer do?

A CIB volunteer would attend quarterly meetings. These meetings are intended to involve citizens in the development of the organisation’s strategic plans and provide citizens to shape development and inform decision-making through productive feedback.

The views and opinions of the CIB are fed up to the Board through the CEO to help the decision-making process of the Board.

What time commitment will I need to give?

Meetings will be held quarterly, lasting approximately two hours. Meetings will take place at the n-compass HQ in Preston.

In addition, further meetings may be called when necessary to address issues which cannot be accommodated within the regular meeting schedule.

What will I get out of it?

You will have the opportunity to be an active member of a group that can affect change within the organisation.

We will provide induction training during your application. All out-of-pocket expenses will be reimbursed.

Volunteer Counsellor - Butterfly & Phoenix Projects

What does an n-compass counselling volunteer do?

Counsellors offer up to 8 sessions of counselling to young people (11-18 years) who are engaging in or at risk of self-harming behaviour. This usually takes place in schools throughout Lancashire.

What qualifications do I need?

Volunteers will need to hold a Level 4 Diploma in counselling or equivalent. You will need to be registered with the BACP and working towards Accreditation. Volunteers will need to be competent with IT and using Outlook.

What is expected of me?

You will be expected to manage a caseload of clients aged 11-18 who are engaging or at risk of safeguarding behaviour. This will involve working and travelling in the community, so a driver’s license and access to a car is essential. You will arrange initial appointments with new clients and assess risk, develop and maintain excellent working relationships with schools, and signpost and refer clients to other agencies where appropriate.

Volunteers are expected to undertake day-to-day administration for the role e.g. client notes, and complete and maintain paper and electronic records in line with policy. You will work within the organisation’s safeguarding policy and liaise with n-compass staff and other agencies as appropriate.

We expect volunteers to external, clinical supervision and attend regular case reviews and 1-1 mentoring sessions.

What training and support will I get?

You will have regular 1-1 meetings with mentor to support you. You will also receive safeguarding training and access to CPD courses. The team has monthly Case Management Review (CMR) meetings to support both you and your client.

What time commitment do I need to give?

This depends on your availability.

What will I get out of it?

Counselling young people is rewarding work. You’ll be part of a supportive team of counsellors, gaining hours and experience working in schools. A contribution to supervision costs is offered dependent on hours volunteered.

Travel costs are reimbursed.

Sitting In Volunteer

What does a Sitting-In Volunteer do?

Sitting-In volunteers allow carers a much-needed break from their caring role so they can do something for themselves. It is essentially a respite and befriending service that is entirely led by volunteers from all ages and backgrounds.

Volunteers spend an agreed amount of time at the home of a carer/cared-for person weekly. Volunteers spend time with the cared-for person, chatting, going for a walk, playing board games or watching TV. This allows the unpaid carer an opportunity for a break and a chance to do something for themselves.

The volunteer does not administer medication or undertake any personal care.

Where is the Sitting-in Service offered?

Currently it is offered across most of Lancashire and in Rochdale, Greater Manchester.

What time commitment do I need to give?

This is flexible and usually agreed with the carer, but typically 2 hours a week at an agreed time.

What support will I be offered?

You will have induction training, a ’match‘ meeting to ensure you’re comfortable with the carer and cared-for person. Quarterly supervision and an assigned mentor are provided.

You will be registered with our automated lone worker alert service to protect you while you volunteer.

All out-of-pocket expenses will be reimbursed, such as travel to the carer’s home.

What will I get out of it?

You will make a difference to a carer’s life by offering respite and this can be hugely rewarding. Often volunteers build meaningful relationships with both the carer and cared-for, strengthening ties in the local community.

What happens when I apply?

You will have induction training that includes safeguarding.

During application, we carefully match you to a carer based on any preferences you both may have, such as location, or interests. We then arrange an introductory meeting at the home to ensure you’re all comfortable.

Once you are matched you are assigned a mentor and we keep in touch with you at regular intervals.

You will be registered with our automated lone worker alert service to protect you while you volunteer.

The Citizen Involvement Board (CIB) is made up of current and ex n-compass service users who wish to continue in a voluntary capacity and through this Board help inform decision making at a strategic level click for more

Ready to apply?

Or contact us to find out more:


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n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

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"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

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"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

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"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

  • Best Not for Profit 2019
  • Best Company 2019
  • Best Not for Profit 2019
  • Advocacy QPM
  • Living Wage Employer
  • Advocacy QPM, May 2019 to April 2022
  • Investor in People Silver
  • Investing in Volunteers