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Charity registration number: 1128809

Citizen Involvement

Citizen Involvement – sometimes referred to as Service User Involvement - is all about making sure that the opinions, views and experiences of the people who use our services are heard.

We know that those receiving our services are the true experts on how those services should be developed and delivered.

They are the ones who know exactly what they need, what works well, and what improvements need to be made.

By making sure that we listen, we can ensure that they have a genuine influence on the support they receive, which leads to greater effectiveness within the service itself.

Citizen Involvement Board

Our Citizen Involvement Board consists of the representatives from the user groups, specific citizen involvement groups, plus n-compass staff members. The representatives of our Citizen Involvement Groups who make up the Board are:

Roger Pursglove

Roger is a volunteer skipper with the Kensington Foundation Widebeam Boat Project operating on the Lancaster Canal. Roger was also one of the founding members of the Great Eccleston Village Centre.

What Citizen Involvement Means to Me:

"I believe Citizen Involvement has a crucial role to play in shaping the successful development and operation of locally accessible services as a response to clearly identified local needs. I became involved with n-compass North West almost 3 years ago as one of the inaugural members of the Carers Feedback Forum. Through that role I have also become involved in helping maintain the website and, more recently, have became a member of the Citizen Involvement Board."

Mark Thomas

Mark, or Dusty as he is fondly known, is a keen sea fisherman and his favourite car is a Jaguar. Dusty was in the army and whilst there, qualified as a ski instructor both downhill and cross-country.

What Citizen Involvement Means to Me:

"Citizen involvement is vitally important because it keeps the decision makers informed of what people want at the grass roots level rather than services and systems put in place by people who are, possibly, out of touch with customers needs and demands. It is exactly why I set up my own charity Peer Support as a service-user led and run organisation. Whilst it is necessary to meet the demands of funders it is a totally different matter in implementing and translating those to meet demand."

Stephen Barnett

Born in 1945 I was educated through local primary and grammar schools in North Oxfordshire, eventually getting a place at Nottingham University to study Metallurgy and this led to me obtaining a Doctorate in 1970. I spent most of my working life in the nuclear industry working in R&D and plant support both at Sellafield in Cumbria and Springfields in Lancashire. I took early retirement from that job some 16 years ago to run the bicycle shop in Longridge, something I have found both fulfilling and tremendous fun. I am still there although a second retirement is beginning to beckon. I have two children and four magnificent grandchildren and care for my wife, which explains my involvement with n-compass.

Paul Nutall

I am 56 years old, I was born in Manchester. I trained to be a CDT teacher at Crewe and Alsager College. I did not pursue the teaching profession but instead became self employed, I have had various businesses over the years , wholesale florist, interior designer, manufacturer of soft furnishings and blinds.

At the age of 49 I took my first salaried position Managing a golf club in Manchester which lasted for 3 years.Four years ago I relocated to Lytham, I now design and build children's play areas in schools with the aid of lottery funding.

I am married and I have a son who is 33 years old.

I was Chairman of the Samaritans Manchester and Salford Branch from 2010-2013 as a support workers.

I joined the Citizens Involvement Board earlier this year (2017) after recovering from a period of mental illness, during my illness I had been represented by the Advocacy service at N - compass who secured a social care plan for me after my discharge.

The CIB is an excellent forum at which carers and ex service users can influence the direction of the organisation in a positive way and I am very proud to be a part that process.

Usma Raza

'Having suffered from a mental illness I got in touch with n-compass who were able to help me and advise me of all the help that I could receive. I wanted others to know of these services provided free of charge that could improve their wellbeing and mental health. I joined the Citizens Involvement Board to help in the important issues to what the public wanted and therefore I bring this into the meetings that we regularly hold. I believe this is a very crucial role as it helps shape what n-compass have to offer the public. I also do the translation for clients who have difficulty in understanding and speaking English. I am bilingual in three different languages and this has impacted on clients and built trust with the organisation.'


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n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”

St. Helens Professional

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"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."

Fylde Service User

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"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."

Lancaster Service User

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"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."

Blackburn with Darwen Service User

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